Updated: 10th Dec 2018
At Keelings Knowledge we believe that transparency is the key. We appreciate that you trust us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practice for our website. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
We process personal information for certain legitimate business purposes which include some or all of the following;
- Where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our clients
- To identify and prevent fraud
- To enhance the security of our network and information systems
- To better understand how people interact with our website
- To provide email communications which we feel will be of interest to you
- To determine the effectiveness of promotional campaigns and advertising
Whenever we process data for these purposes we will ensure that we always keep your Personal Data in high regard and are GDPR compliant.
Information You Provide Us
Contact Form Information
Information required to contact Keelings Knowledge via our website is your name, email address, subject and a brief message. This is the only information you have to provide directly when contacting us through our website.
If you contact us or participate in a survey, competition, or promotion, we collect the information you submit such as your name, contact information, and response message.
Information We Receive From Your Use of Our Services
We gather statistical and other analytical information on an aggregate basis of all visitors to our website using a third party service. This Non-Personal Data comprises information that cannot be used to identify or contact you.
When you access or use our website, we receive certain usage data. This includes information about your interaction with the website, for example, what pages you visited, for how long etc.
We also collect data about the devices and computers you use to access our website, including company name (non-personal), browser type, language, operating system, search engine used (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
Provide and Maintain the Services
Using the information we collect, we are able to deliver services to you and honour our terms of service contract with you. For example, we need to use your information to provide you with our company brochure or our monthly newsletter.
Improve, Personalise and Develop the Services
We use the information we collect to improve and personalise our service and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and services.
When you allow us to collect geographic location information, we use that information to provide and improve features of our services. We also use your information to make inferences and send you more relevant content.
Communicate with You
We use your information when needed to send industry specific information and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in. You can control all marketing communications via the Unsubscribe | Update profile links in our email communications.
Promote Safety and Security
We use the information we collect to promote the safety and security of our services and other parties. For example, we may use the information to authenticate contacts, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
How Information Is Shared
For Legal Reasons or To Prevent Harm
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
Your rights relating to personal data
If you live in the European Economic Area, United Kingdom, and Switzerland (the “Designated Countries”), you have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
• Right to access the data – you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data. On all pages of our website you can “Request Your Personal Data” from us.
• Right to rectification- you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
• Right to erasure – you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• Right to restriction of processing or to object to processing – you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability – you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the rights set out above, please contact us at the contact details set out below.
If we are processing personal data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
If you are unhappy with how we process personal data, we ask you to contact us so that we can rectify the situation.
You may lodge a complaint with a supervisory authority. The Irish supervisory authority is the Data Protection Commission.
We keep your account information, like your name and email address until you notify us otherwise.
Analytics and Advertising Services Provided by Others
Changes to This Policy
We may update this privacy statement from time to time and will publish such updated version on our website, as appropriate.
Who We Are and How To Contact Us
If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at firstname.lastname@example.org.