Not too long ago, the term “digital worker” was used to describe a person with high digital skills. But what is a digital worker today and how is it defined?
Robotic Process Automation (RPA) has been one of the top trends in technology in the past two years. The next step in RPA development is the integration of Artificial Intelligence (AI) which provides RPA with a whole new set of capabilities. RPA and AI can be two different
areas of a continuum.
RPA is the automation of repetitive, error-prone and time-sensitive business processes. In short, RPA is strongly process-oriented. It is used to gather information from images, extract text or speech and identify patterns and anomalies. RPA is a further development of “Robot Desktop Automation”.
AI, on the other hand, is the simulation of human intelligence by multiple computer systems. It involves learning and imitating the human way of thinking like judgment-based decisions, reasoning and knowledge. Popular applications of AI are image recognition, image processing, speech recognition, chatbots and sentiment analysis. Unlike RPA, AI is strongly data-oriented.
In this context, a skill is the application of one or more basic skills such as vision, understanding or natural language decision making. These are used to perform a specific task, for example, prioritizing work, interacting with people or creating a report.
Together RPA and AI can shape the digital worker who combines the advantages of both technologies. But how is it defined? From our persepective, a digital worker is a software-based employee who can carry out important tasks of complex end-to-end processes with multiple skills that go beyond the usual capabilities of a stand-alone RPA tool. Our reliable digital worker DAISY (Digital Artificial Intelligence System) can be used 24/7 and works with several systems.
Main advantages of digital workers like DAISY
- Easily scalable
- Reduce repetitive and demotivating tasks
- Increased overall productivity
- Minimize errors
- Increase visibility and compliance
During the agricultural revolution, people still had to work seven days a week. The next revolution is digital and will abolish the five-day working week with the help of virtual employees. The digital workers will enable us to spend our working hours with what we can do best – creativity and empathy.
→ Would you like to take the first step with RPA towards the digital worker? Contact us to learn more about DAISY!